- The Dorchester, London
The challenge for retail banks around the world is clear – seize the opportunity. The landscape has changed. Banks will never be the same. New competitors will enter the marketplace, new technologies will change the operational model, but most importantly the consumer wants a different kind of bank. But what does this new landscape look like? How should the financial services industry respond to these new consumer habits, concerns and expectations?
On November 8th 2011, The European Retail Banking Summit 2011 brought together over 130 experts from across the industry to seek ways to tackle this challenge - but also, people with visions and ideas from other markets where firms are successfully building new relationships with consumers.
• S Todd Maclin, Chief Executive Officer of Retail Banking and Chief Executive Officer of Commercial Banking, JPMorgan Chase
|Topics to be covered include:|
• The changing moment of truth: New channels, traditional values
|08.00||REGISTRATION AND REFRESHMENTS|
|08.50||CHAIRMAN’S WELCOME AND INTRODUCTION|
Jonathan Rosenthal, Banking Correspondent, The Economist
|PART I: HOW THE BANKING WORLD WILL CHANGE|
OPENING ADDRESS: THE CUSTOMER AND THE CHANGING MOMENT OF TRUTH
THE ECONOMICS OF BANKING
Patrick Foley, Chief Economist, Lloyds Banking Group
EIU Global growth and demographic outlook:
THE DYNAMICS OF DEMOGRAPHICS
|PART II: COMPLY AND COMPETE - ADAPTING TO REGULATION|
THE REGULATOR'S VIEW: Drawing the new regulatory landscape
Understanding the intention behind regulation often reveals new insights that business can use to inform strategy. In this session, a regulator and the UK’s consumer ombudsman review the latest round of regulatory changes to understand what might be in store and the future regulatory landscape that banks will have to operate in – have sufficient lessons be learnt from the financial crisis. And are shifting patterns of consumer behaviour being taken into account as the regulatory roadmap is re- drawn?
Martin Merlin, Head of Financial Services Policy and Relations with the Council,
THE BANKER'S VIEW: How do strategies and banking models need to change?
|PART III: NEW IDEAS FOR THE RETAIL WORLD|
THE NEW SOCIAL BANK
Samir Desai, Co-founder and Chief Executive Officer, Funding Circle
Faisel Rahman, Managing Director, Fair Finance
TRANSFORMING BANKING THROUGH TECHNOLOGY
BRAND: RETHINKING LANGUAGE, RE-GAINING TRUST
BUILDING YOUR BANK AROUND THE CUSTOMER
|PART IV: YOUR BANK - X BANK|
We are fascinated about what a different kind of retail bank would look like. So we decided to build one with you
Part I - YOUR NEW BANK
We asked each of our experts to research the challenges and opportunities that their area of expertise presents for retail banks. They will each deliver the findings of their research, highlighting the key issues that a new bank should address. Throughout this session we will turn to the audience to discuss and vote upon the key success factors for building a new bank of the future.
Omar Ali, Partner, Banking, UK Financial Services, Ernst & Young
Part II - TABLE DISCUSSIONS
Audience members will discuss the broader implications of the future of retail banking while refreshments are served.
|15.55||Part III - A MANIFESTO FOR CHANGE|
The concluding session brings together the experts to present the final vision of X Bank - the bank of the future. Based on the panel's research and expertise, audience feedback and ideas and output from the day, this session will outline the vision of the retail bank of the future.
We will all discuss the bank, and our experts will answer your questions.
CLOSING SPEECH: CROSSING ALL THE CHANNELS
S Todd Maclin, Chief Executive Officer of Retail Banking and Chief Executive Officer of Commercial Banking, JPMorgan Chase
|17.00||CHAIR'S SUMMARY AND CLOSE OF SUMMIT|
Ismail Ahmed, Chief Executive Officer, WORLDREMIT
John Bowler, Director, Economist Intelligence Unit
Joe Garner, Head of UK Retail Bank, Deputy Chief Executive, Director, HSBC Bank plc
Renier Lemmens, Vice-president and General Manager, PayPal Europe
Todd Maclin, Co-chief Executive Officer, Chase Consumer and Community Banking, JPMorgan Chase
Narciso Perales, Head of Corporate Development, Bankinter
Faisel Rahman, Managing Director, Fair Finance
Josh Reich, Co-founder & CEO, BankSimple
Peter Stringham, Chairman & Chief Executive Officer, Young & Rubicam Group
Neil Taylor, Creative Director, The Writer
Monica Woodley, Senior Editor, Thought Leadership
|We are fascinated about what the new retail bank will look like… so we decided to build one with you.|
We have convened an expert panel to completely rethink the retail bank. Featuring experts in branding, operations, technology, and, of course–customers–the panel is tasked with identifying what will build competitive advantage for retail banks in the future.
Throughout the day we will consider many of the key factors influencing today's retail banks, and some of the potential solutions.
But we wanted to put them into action. After the discussions, our experts will unveil a new retail bank for Europe: X Bank.
Attendees will have the opportunity to investigate, critique and contribute to the X Bank concept with input from the event's speakers.
|Confirmed experts include:|
Ernst & Young can help you to transform your retail bank to respond to today’s and tomorrow’s complexities. We have the necessary regulatory understanding, customer insight and banking operations knowledge. By leveraging our global network of professionals from banking and beyond, we can provide you with the advice needed to make the critical decisions to be a “winner of the future.”
Please note you will be directed to an external site to complete your booking.
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