The UK Financial Services Summit

CHAIR'S INTRODUCTION

Andrew Palmer, Finance Editor, The Economist

OPENING KEYNOTE:  A new era? Redefining UK financial services
How much should the government decide the fate of regulation of financial services? And what is the role of the market?
- What are the implications of continued state ownership?
- How can the regulatory system balance the pressures of consolidation and the need for a
  competitive financial services marketplace?
- What is the likelihood of “narrow banking” being imposed on UK institutions?
- What is the outlook for consumer education? Is a consumer panel likely?

Mark Hoban MP, Financial Secretary to the Treasury, HM Treasury

PANEL: Adapting to the needs of a changing population
For those coming up to retirement in the next 30 years, there is a concern that too little financial provision has been made for them. What are the implications and how can the sector address this?
- The pension industry has weathered the storm but what does the future hold?
- How will the financial sector manage the opposing forces of shareholder returns against stakeholder expectations for increased responsibility?

Trevor Matthews, Chief Executive Officer, Friends Provident
Lindsay Tomlinson, Chairman, National Association of Pension Funds
David Blake, Director, Pensions Institute

PANEL: Tomorrow’s competitors
In an increasingly consolidated sector, where will competition come from? For many years supermarkets have sought to leverage their customer base to provide basic financial services. However, as some look to broaden their product range and apply for banking licences is the game about to change dramatically?
- What other competitors are on the horizon?
- New, smaller start-ups can engage customers better but will customers trust them?
- Why isn’t there more innovation in retail financial services? Is regulation distorting the marketplace?

Anthony Thomson, Chairman, Metro Bank
Jane Platt, Chief Executive, National Savings & Investments
Andrew Higginson, Chief Executive, Retailing Services, Tesco

INTERVIEW: The future of retail investment
- How has policy changed investment in pension products?
- What are the implications of ongoing volatility surrounding regulation of asset management
products?
- What should be the role of the regulatory system in protecting individual retail investors?
- How should the industry respond to the increased scrutiny of on fees and management
charges?

Moderated by Philip Coggan, Capital Markets Editor and Buttonwood Columnist, The Economist

Robert Higginbotham, President and Chief Executive Officer, Europe, Fidelity Investments International
Edward Bonham Carter, Chief Executive, Jupiter Asset Management

KEYNOTE: Back to the customer
With margins under pressure, banks have to look carefully at how they add value. The buzz word is “multi-local” rather than global. What does this mean for the UK’s largest retail banks? Is the branch back in fashion?
- Can the universal bank survive? Should wholesale and retail banks be split?              
- What role is technology playing rebuilding customer trust?
- How much risk is enough? And who should pay?

Antony Jenkins, Chief Executive, Global Retail Banking, Barclays

INTERVIEW: Rebuilding a viable sub-prime lending marketplace
In the wake of 2008, sub-prime came to epitomise the worst excesses of the financial services industry. Yet arguably in the aftermath of a severe economic downturn the need for financial services provision to customers at the margins of society is greater than ever.
- As lending returns to (near) normal levels and with risk management practices under close scrutiny, just how viable is a UK sub-prime marketplace? And how should it be regulated?

Malcolm Hurlston, Founder and Chairman, Consumer Credit Counselling Service
Peter Crook, Chief Executive, Provident Financial

CLOSING KEYNOTE: The big opportunity: rebranding financial services

The image of financial services has taken a battering but agile organisations will see it as a prime opportunity to reconnect and build new relationships with their customer base.
- Who will be the winners of this new era for UK financial services?
- Is the industry doing enough to rebuild its reputation?
- What does tomorrow’s retail financial services landscape look like?

Helen Weir, Group Executive Director, Retail, Lloyds Banking Group

CHAIR'S SUMMARY AND CLOSE OF CONFERENCE

Andrew Palmer, Finance Editor, The Economist

Andrew Palmer Finance Editor
The Economist 

Jane Platt
Chief Executive, National Savings & Investments 

Trevor Matthews
Group Chief Executive
Friends Provident

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