The Big Rethink - programme 2012


08.00 REGISTRATION AND REFRESHMENTS

09.00

WELCOME FROM CHAIR
Robert Lane Greene, Journalist and Correspondent, The Economist
CHANGING CONSUMERS: Three fresh perspectives on the challenge

09.10

HOW CHANGING VALUES WILL CREATE A COMPLETELY DIFFERENT KIND OF BUSINESS
Anne Lise Kjaer, Futurist, Kjaer Global
09.25 SEMIOTICS AND THE CONSUMER: COMMUNICATING WITH MEANING
Alex Gordon, Chief Executive Officer, Sign Salad
09.40 ACHIEVING TRUE CUSTOMER FOCUS: DO YOU THINK YOU HAVE HEARD IT ALL BEFORE?
Nader Tavassoli, Professor, London Business School; Non-executive Chairman, The Brand Inside
09.55 QUESTIONS FOR THE SPEAKERS
All speakers will come together on stage to answer your questions as a panel.
10.20 BRAND AS WE KNOW IT IS DEAD
Sue Daun, Worldwide Head of Brand Experience and JR Little, Senior Strategist, The Brand Union
10.40 NETWORKING BREAK
RETHINKING WHAT YOUR COMPANY SHOULD DO ABOUT CHANGING CONSUMERS: PART 1 - Big companies
11.00 TELL THE TRUTH
Jonathan Salem Baskin, President, Baskin Associates
Sue Unerman, Chief Strategy Officer, MediaCom
11.15 BIG COMPANY CASE STUDY
Jeff Dodds,
Executive Director, Brand and Marketing, Virgin Media
11.30 BIG COMPANY CASE STUDY
Chris Clark, Group Head of Marketing, HSBC
11.45 QUESTIONS FOR THE SPEAKERS
BIG IDEA: Rethinking how imagination and creativity can engage consumers
12.10 Rory Sutherland, Executive Creative Director and Vice-chairman, OgilvyOne London; Vice-chairman, Ogilvy Group UK
WORDSTOCK
12.40

Nick Parker and Neil Taylor from The Writer

13.00 LUNCH
RETHINKING WHAT YOUR COMPANY SHOULD DO ABOUT CHANGING CONSUMERS PART 2 - Small Companies
14.00 SESSION I: POWER TO THE PEOPLE!
John Mitchinson, Co-founder & Publisher, Unbound
14.15 SESSION II: SMALL COMPANY CASE STUDY
Simon Morris, Chief Marketing Officer, LOVEFiLM, and Non-executive Director, graze.com
14.30 SESSION III: SMALL COMPANY CASE STUDY
14.45 QUESTIONS FOR THE SPEAKERS
15.05 COFFEE BREAK
THE CUSTOMER VOICE
15.15 ASIAN CONSUMERS
Akapol Sorasuchart, President, Thailand Convention and Exhibition Bureau
15.30 MEET YOUR FUTURE CUSTOMERS: "WHAT WE WANT, AND HOW WE WANT TO GET IT"
16.00 WHAT SHOULD YOU DO WITH WHAT YOUR CUSTOMERS TELL YOU?
Simon Roberts, Anthropologist, ReD Associates
Julia Woodham-Smith, Partner, Hall and Partners
MAKING SENSE OF IT ALL
16.30 KEYNOTE ADDRESS
James Harkin, Social forecaster and Author of Niche
17.00 WORDSTOCK: THE RETURN
Nick Parker and Neil Taylor from The Writer
17.15 CHAIR'S CLOSING REMARKS
Robert Lane Greene, Journalist and Correspondent, The Economist
17.30 DRINKS RECEPTION
Sponsored by Thailand Convention and Exhibition Bureau (TCEB)